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Sedona/Verde Valley: (928) 567 2200
Prescott/Quad Cities: (928) 772 2751
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Our Lennox XP-21 system was selected and installed in February of this year. I'd like to take this opportunity to address the process that led to our decision to use this product and your company. We contacted a total of five (5) different HVAC company's including Goettl's High Desert Mechanical. Our purpose in doing so was to gather a well rounded sampling of product recommendations and options, including pricing. We were replacing the entire HVAC system and a hot water heater that had previously been incorporated in our Lennox "Complete Heat" system. Although our old system was still operational, it's age and increasing need for repair foretold consideration of a replacement was prudent. At this point I'll cut the the chase scene and just tell you that your sales representative was without a doubt the most professional, prepared, thorough and competent of any of the five different company representatives. He listened to what we thought we wanted and made suggestions for our consideration that he thought would be an improvement. After a measured analysis to determine suitable system size, he presented us with four (4) initial option choices ranging in efficiency and cost. The systems were based on my somewhat adamant desire to continue to have a gas fired furnace. However after additional research in part confirming information that he had conveyed on heat pumps, we asked to re-work our options to include heat pumps.. Without hesitation your sales representative willingly agreed. Ultimately we were provided choices that met a range of efficiency and budget. Your sales representative also patiently explained and answered questions pertaining to each option. In the end we were exceptionally well served to make a decision on a system that fit our needs and budget. Your sales representative additionally followed up after the installation to make sure we were satisfied and to answer any questions or concerns. Prior to the installation day, Dirk made an appointment to come by to double check measurements and potential installation issues or needs. Dirk is a pros pro when it comes to sizing up job requirements! On top of that he's very personable and reassuring as to the competency of what to expect during the installation itself. He kept in contact with the crew during the installation and followed up at completion as well. Our installation crew consisted of Lorenzo and Trevor who arrived on time and promptly and professionally introduced themselves. After taking a quick look at our old unit the work began. What a team! Whether they were working side by side or at opposite ends of the project it was like watching a synchronized production. Lorenzo explained a unanticipated modification to the air return box under the air handler that he would be making. It was obvious both Lorenzo and Trevor take pride in their work which reflects a quality of their individual personal characters. Outstanding workmanship start to finish and not a speck of anything left behind. The finished job could not have been more professionally or expertly accomplished. I wanted to wait a few months to write this to see if our impressions wore off. Not in the least, we still have the highest regard for these gentlemen, their professionalism, personalities and the excellent work they do so well. Mr Goettl you have a excellent team of top tier people in the aforementioned group, individually and collectively a tremendous asset to your company and our community. I trust you will let them all know how impressed we were and are with each one of them.
Based on our experiences, we wouldn't hesitate to recommend Goettl's High Desert Mechanical to our friends and neighbors. This is a local, family owned company.We first used them in 2013, when they installed an air conditioner and new furnace in our furnace in our Sedona home. We purchased a high efficiency gas furnace that vents directly outside. The Goettl's workers were pleasant, very neat, quiet, and quick. They managed to retain our access to our existing evaporative cooler which we use most of the year except during monsoon season. When a workman's electrical error in the air conditioner install became apparent, Goettl's management immediately stepped in to remedy the problem.In 2014 we used Goettl’s again, to build a return chase, and seal ducts in our 1985 HVAC system. Their work on this project was exemplary. We feel very lucky that we used Goettl’s for this repair. We had just discovered that the original return duct going down to the garage furnace room had never been completed; it was wide open to the studs and insulation batting. Dustin, son of one of the two brothers who own this company, came out to price the job. He confirmed that not only was the duct wide open, but also discovered that the vents for both the original 1985 gas furnace and gas hot water heater terminated in the HVAC return. Had our house been more completely sealed, there was a strong possibility that carbon monoxide could have come into the bedrooms where the returns were located.Dustin and his cousin Luke replaced our hot water heater with an electric one and had to open the walls to remove the now obsolete vents and retrofit a return duct for us - from the inside. This required Dustin’s standing inside the wall chase in a confined space for one and a half days on scaffolding of his own design, which he did without complaint.In this same time frame, Goettl’s installed vents between rooms to balance out the air flow in our home, which had had some rooms constantly warmer and some cooler. They aerosealed the entire HVAC system, reducing our air loss to less than 1%. The aerosealing is a quick new method to seal tiny cracks or seam openings throughout the system. It only took a couple of hours from start to finish. Now, our whole house remains at the same constant temperature we set. We were pleasantly surprised at what a large difference it has made this summer in both comfort and noise reduction.Both Dustin and Luke were very personable, quiet, competent and knowledgeable about the industry, the options for HVAC systems and the code requirements. They were a pleasure to have in our home.We wouldn’t hesitate to recommend Goettl’s High Desert Mechanical to our friends and neighbors.
I cant tell you how much I appreciate what your crew and your company have done for me! Two separate technicians were sent to my house to determine my heating/cooling problem and after consulting with them, your company designed a system that would work best with my difficult floor plan. And then, in one of the hottest weeks so far, your guys went to work removing the existing duct work in my attic which was in serious disrepair. Then they installed and sealed the new duct work along with a new furnace and air conditioner. And on top of all this, they had to open a ceiling soffit, install new registers, grilles, and thermostats. The list goes on but the work was completed in 4 days and performed with total professionalism.But what I really appreciate was the way your company explained the process to me, gave me options, and when the job was complete you checked multiple times to make sure I was satisfied with the results. I am completely happy with my now comfortable environment and I truly can't say enough about how pleased I am with the results. I will recommend your company to anyone I come across knowing that they will receive the same professional treatment I did.Thank you so very much!
On Sept 2nd 2015 Goettl's installed a new hvac system in my home. This has to be one of my best consumer experiences. From estimate through installation each of my interactions with the outstanding professionals with Goettl's was very rewarding. My home has never, in 16 years, been as comfortable. The estimate and contracts were straight forward, nothing hidden. I did due diligence to check with the Register for Contractors, BBB etc. before signing contracts. Goettl exceeded all expectations on delivery and performance. The install crew was on time, efficient, courteous, delivering a neat installation, fixed issues not covered in the estimate to make the system work more efficiently. I now have experience with the heating and cooling system and it exceeded my expectations along with my appreciation for Goettl's. Yes, I would recommend Goettl's to anyone in need of hvac services. Thank You!
Highly recommend these guys! Top notch service!
Thanks, Luke! We loved working with you too!